Wholesale Order Process & Terms
Once you receive notice that your wholesale account is open, browse the website and select your merchandise. Submit your order, and we will contact you to confirm shipping times and payment information.
You can always call us to place an order or you can order online by following the instructions below.
1). Visit https://hedgefarmcandles.com and login to your account
2). Add candles or cachepots into your cart (wholesale pricing should show up)
3). When the last item is added, STAY ON THAT PAGE. Do not click the cart icon or it will knock you back to retail price. You will not input payment until after we have looked over the order and asked any questions and added in the shipping charge.
4). Scroll down, acknowledge final sale and shipping address.
5). Then, submit wholesale order request
6). Once this is submitted, please email us to let us know we will add in the shipping/freight charge and resend the invoice for payment.
ORDER MINIMUMS:
There are no minimum orders at this time. This may change throughout a specific season or high volume ordering time.
ALL MADE-TO-ORDER:
We maintain no finished inventory, so all products are made-to-order. There are literally thousands of possible pattern, color, and fragrance combinations, so each order is considered custom. Credit cards are charged, then your products begins production. This may take 10-14 days before your order ships, and may be longer in high volume seasons or for larger orders. Cancellations are not accepted once production begins. As these are produced specifically for you, returns and refunds are not possible, with the exception of products damaged in shipping.
SHIPPING DATES:
We will make every effort to honor your ship date requests, but ship date requests are NOT guaranteed unless we confirm them.
EXPEDITED PRODUCTION:
Please contact us to see if this is possible. Extra fees may apply.
SHIPPING:
We ship wholesale orders via UPS, with costs on full case orders generally running around 15% of the merchandise total.